Golden Years Home Care Pty Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site and our services related to in-home aged care, dementia care, respite care, palliative care, personal care, nursing care, and social support. We are located at 15 Waratah Street, Suite 2B, Sydney, NSW, 2000, Australia.
Information We Collect
We collect several types of information to provide and improve our services:
Personal Information: This includes information that can be used to identify you, such as your name, contact information (address, phone number), date of birth, health information, and emergency contact details. We collect this information when you inquire about our services, register as a client, or provide it to us in connection with the care we provide.
Care Recipient Information: When providing care services, we collect information about the individual receiving care, including their medical history, current health status, care needs, and preferences. This information is collected with consent and is essential for delivering appropriate and safe care.
Usage Data: This includes information about how you access and use our site, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use this data to analyze trends, administer the site, and gather broad demographic information for aggregate use.
Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activity on our site. This helps us personalize your experience and improve our services. You can control cookies through your browser settings.
How We Use Your Information
We use the information we collect for the following purposes:
Providing and Improving Services: To provide the services you request, personalize your experience, and improve the quality of our care.
Communication: To communicate with you regarding our services, respond to your inquiries, provide updates on care plans, and send you important notices.
Internal Operations: To operate and maintain our site, perform data analysis, conduct research, and improve our business operations.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Protection of Rights: To protect our rights, property, and safety, as well as the rights, property, and safety of others.
Disclosure of Your Information
We may disclose your information to the following categories of recipients:
Caregivers and Staff: We share information with our caregivers and staff who need access to it to provide care services.
Healthcare Professionals: With your consent, we may share your information with healthcare professionals involved in your care, such as doctors, nurses, and therapists.
Service Providers: We may use third-party service providers to assist us with various aspects of our business, such as data storage, website hosting, and payment processing. These service providers are contractually obligated to protect your information.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Other Parties with Consent: We may share your information with other parties with your consent or at your direction.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include physical, technical, and administrative safeguards. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Rights
You have the following rights regarding your personal information:
Access: You have the right to access the personal information we hold about you.
Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Objection: You have the right to object to the processing of your personal information in certain circumstances.
Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at 15 Waratah Street, Suite 2B, Sydney, NSW, 2000, Australia.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Links to Other Websites
Our site may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our site.
Contact Us
If you have any questions about this Privacy Policy, please contact us at 15 Waratah Street, Suite 2B, Sydney, NSW, 2000, Australia.
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